What Voice Quality? The Lost Art of Making Phone Calls on a Phone
I bought an iPhone 6s last week lured by its sleek metallic exterior, colorful user-friendly apps and simple yet alluring user interface, high resolution camera, enticing speed, and of course – Siri....
View ArticleTop 3 Concerns about Cloud Phone Solutions
The cloud is the latest destination for UC. Increasingly, organizations are turning to cloud technology to lift their phone system off the ground and into the stratosphere of clarity, cost...
View ArticleEmpowered Mobility: The Univerge 3C Client from NEC
Always innovative and ahead of the curve, NEC has a software-based solution that enables users to communicate intuitively and conveniently. The Univerge 3C client helps enterprises and small...
View ArticleInteractive Intelligence Wins the Ventana Research 2015 Technology Innovation...
Contact Center technology, often relatively conservative – even stodgy, has become less risk averse in recent years and is often leading now with tools that augment and accelerate unified...
View ArticleHow Your Phone System Hinders Business Growth
There’s good news… the economy has picked up and customers are flocking to your site and to your products and services. The increased demand has put some extra pressures on your company to grow your...
View ArticleShoreTel Expands Down Under
Today, some news! Our partner ShoreTel, creator of brilliantly simple IP telephony and Unified Communications solutions, has expanded its reach down under with the acquisition of Australia’s M5...
View ArticleCustomer Service and UC: Many Options for Success
Customer Service is an art form, best practiced with resourcefulness, enthusiasm, empathy, efficiency, and good listening skills. We are famous for our customer service in the USA and people in...
View ArticleNEC Presents UNIVERGE BLUE to Guide Your Business into the Cloud
NEC is moving ahead again, unveiling UNIVERGE BLUE Business Cloud Services, an enterprise-class cloud UC service that includes voice, messaging, mobility, presence, web conferencing, and contact center...
View ArticleGiving Thanks for the Powers of the Amazing, Expanding Phone
So the White House is ready to pardon another lucky turkey just as everyone is fixing to sit down with family and friends and chow down on an unlucky yet delicious turkey and — give our appropriate...
View ArticleShoreTel Wins Two Interactive Media Awards
Always a step ahead of the pack ShoreTel was honored by the Interactive Media Council, Inc. as “Best in Class” by their 2015 Interactive Media Awards (IMA) for its website in two categories: B2B and...
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